Withdrawal requests for CTY session-based or individually paced online courses should be sent to firstname.lastname@example.org. Withdrawal requests for LIVE or Problem-Based Courses should be sent to email@example.com.
For session-based and individually paced courses: Per our refund policy, if a student withdraws from a course before the designated start date, you will receive a full refund (minus the $15 non-refundable application fee). If a student withdraws from a course within 14 days of the course start date, you will receive an 80% refund. After that time, we are not able to issue a refund.
For Individually Paced courses only: You may also choose to pause your child’s individually paced course for up to one year. Another option would be to switch the enrollment to another individually paced course. There is a $25 fee for CTY Online Programs individually paced course changes, unless the change is due to a placement issue. You will receive a separate email invoice after the student has been enrolled in the new course. Payments are made via MyCTY.
For LIVE or Problem-Based courses: You must submit your request in writing to firstname.lastname@example.org two weeks before the first day of class to receive a 100% tuition-only refund. Application fees are non-refundable. LIVE and Problem-Based courses depend on cohort-based classes, and they are filled on a first-come-first-served basis. For this reason, all amounts paid are non-refundable two weeks before the first day of class.
Please let us know if you have any questions and confirm how you wish to proceed. Once we hear back, we will process your request.