Before contacting OIS, please verify these steps:
1. Check your spam email folder for the email from OIS that confirms successful completion and submission of the I-20 request. If you received the confirmation email, please add OIS to your friends list; and allow at least two weeks before contacting OIS for an update on processing of your I-20.
2. If you do not see a confirmation email from OIS in your spam email folder, please log in to your iHopkins account to verify that you have completed all the required fields, uploaded the required documents, and selected the “submit” button; and, confirm that you have set up your eShipGlobal account and mailing order.
3. If you have correctly completed all requirements above and still have not received a confirmation email, there may be a system problem. Please contact email@example.com and inquire about the status of your I-20.